Austin 3-1-1




 
 

Austin 3-1-1 – Your First Point of Contact with the City of Austin

Austin 3-1-1 is the city’s call center, providing citizens with uncomplicated access to citywide services and information. It all starts by dialing 3-1-1 or 512-974-2000. The goal – provide the best customer service, make Austin a safer community, and the most livable city in the country.

 
Agent photo Austin 311
 

Austin 3-1-1, Your All Day, Any Day, Information Center

24-hours, 7-days a week, Austin 3-1-1 ambassadors are standing by to take citizen calls.  Each year, ambassadors handle over one million calls ranging from non-emergency situations to general city information. What can you report?  Here’s a few examples: 

Police Non-Emergency Issues Loose Dogs Noise Complaints
Vehicle Abatement Graffiti Removal Pothole/Sidewalk Repair
Illegal Dumping Food Complaints Water Waste
Missed Garbage Code Violation Weeds/Grass Over 12 Inches
 

Ambassadors are also trained to identify emergency calls that need to be transferred immediately to 9-1-1. No matter the situation, these ambassadors are the first point of contact for residents.

 
Aust 311 Agent
 

What happens next?  After Austin 3-1-1 ambassadors take in all the information needed for the Service Request, it’s immediately sent over to the appropriate city department, where staff there will review, investigate and work on taking care of the problem or situation.

If a caller does not speak English, no problem, Austin 3-1-1 is able to engage with an interpretation service that has access to over 200 languages.

 

Report Via Austin 3-1-1 Mobile App

austin 311

Don’t have time to call Austin 3-1-1? Submit your service request fast and easy with the Austin 3-1-1 mobile app. You’ll find the service request you’re looking for and fill out the information. The smart phone app is equipped with several features helping citizens report concerns within the City of Austin. One feature allows you to upload pictures of the situation that will be included with the report.  This information is then immediately sent to the appropriate city department to review, investigate and work the issue.

Updates were recently made to the mobile app and new Services Requests were added for citizens to choose from.  The app, available for Android and iOS, averages 800 downloads monthly. Users can download the app from the Google Play Store or iTunes Store.  Download the app today!

 

 

 

Other Ways to Report

Online Service Request

Dialing 3-1-1 or using the mobile app are just a few ways to contact us and submit a complaint.  You can also complete a Service Request online for many City of Austin services.  You can also check the status of any 3-1-1 Service Request.

Email

You may also share your concerns, comments or compliments by sending us an email at austin311@austintexas.gov

 

 
austin 311 agent image
 

Give Us A Call!

What started as police non-emergency line for the City of Austin in 2001 has grown with the city’s population and today serves the thousands of citizens and visitors of Austin year-round. Austin 3-1-1 strives to make Austin safer and more livable, but we can’t do it without your concerns and feedback. Call us, email us, or use the Austin 3-1-1 mobile app today and let’s make Austin better together!

 

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