Austin Utilities

Your guide to electric, gas, phone and cable service providers

Call ahead to have your Austin utilities connected at your new home the day before or the day of your scheduled move-in.


Here are a few simple tips that might help the moving process once you get to Austin.  To start becoming acclimated to your new community, check out the Austin Relocation Guide and other community resources for fun things to do and places to go, as well as for practical information like school districts and voter registration locations.

Call ahead to have utilities connected at your new home the day before or the day of your scheduled move-in (resources for phone, Internet, cable, gas, electric and other utilities are listed below.)  Check to make sure the utilities have been connected, and follow up on any delays.  Make sure your phone is connected.  Ideally, you should have the phone company hook it up the day before you move in.

Most moving companies advise, that to prevent possible damage, televisions, stereos, computers, other electronic equipment and major appliances should not be used for 24 hours after delivery, allowing them time to adjust to room temperature.

Make sure you have payment on hand for your moving charges.  Unless other billing arrangements were made in advance (like with a new company if you’re relocating in a corporate move), most moving companies require payment upon delivery in cash, traveler’s checks, money order or cashier’s check.  Personal checks are usually not accepted.

Electric, and Gas Service Utilities

The following utility companies offer either electric, light, gas services or all three:

Atmos Energy

888-286-6700, Customer Service
866-322-8667, Gas Emergency

Austin Energy

512- 494-9400

Bastrop Power & Light

512- 332-8830

Bluebonnet Electric

512- 272-8721

CenterPoint Energy


Chevron Corp.
Cielo Wind Power


512- 487-3900

Georgetown Utilites Systems


Green Mountain Energy


Meridian Solar


Pedernales Electric Cooperative


San Marcos Electric Utility


TXU Electric


Texas Gas Service


Texas Solar Power Company


Residential Trash and Recycling

The following organization offers curbside trash, recycling and yard trimmings collection, and operates a drop-off location for household hazardous waste, electronics and appliances:

Austin Resource Recovery

Set up new service: 512-494-9400
General inquiries: 3-1-1 or 512-974-2000

Residential Telephone Service

The following companies offer a local calling plan or a comparable alternative in the Austin area:

MCI Worldcom

Residential sales:  800-950-5555


New service:  888-294-8433

Time Warner Cable


Grande Communications



Austin Water Utility


Internet Service Providers

In a tech town like Austin, there’s no shortage of Internet resources.  The following are located in Austin and provide dialup or high-speed Internet access to the Austin area.  Refer to individual web sites for current rates, or call the number listed.

AOL Broadband, Earth Link High-Speed Online, Road Runner High Speed Online,, Time Warner Cable

800-418-8848 Outside Austin

Cox Communications

High Speed Internet

AT&T Yahoo! DSL


PrismNet, Inc.


Onramp Access


Cable Providers

Time Warner Cable


Grande Communications




Dish Network


Did you like what you read here? Order your FREE copy of Austin Relocation Guide!


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