Your guide to electric, gas, phone and cable service providers
Call ahead to have your Austin utilities connected at your new home the day before or the day of your scheduled move-in.
Here are a few simple tips that might help the moving process once you get to Austin. To start becoming acclimated to your new community, check out the Austin Relocation Guide and other community resources for fun things to do and places to go, as well as for practical information like school districts and voter registration locations.
Call ahead to have utilities connected at your new home the day before or the day of your scheduled move-in (resources for phone, Internet, cable, gas, electric and other utilities are listed below.) Check to make sure the utilities have been connected, and follow up on any delays. Make sure your phone is connected. Ideally, you should have the phone company hook it up the day before you move in.
Most moving companies advise, that to prevent possible damage, televisions, stereos, computers, other electronic equipment and major appliances should not be used for 24 hours after delivery, allowing them time to adjust to room temperature.
Make sure you have payment on hand for your moving charges. Unless other billing arrangements were made in advance (like with a new company if you’re relocating in a corporate move), most moving companies require payment upon delivery in cash, traveler’s checks, money order or cashier’s check. Personal checks are usually not accepted.
Electric, and Gas Service Utilities
The following utility companies offer either electric, light, gas services or all three:
Atmos Energy888-286-6700, Customer Service 866-322-8667, Gas Emergency www.atmosenergy.com
Austin Energy512- 494-9400 888-340-6465 www.austinenergy.com
Bastrop Power & Light512- 332-8830 www.cityofbastrop.org/departments/utility_services/index.html
Bluebonnet Electric512- 272-8721 800-842-7708 www.bluebonnetelectric.coop
CenterPoint Energy512-472-6950 www.centerpointenergy.com
Chevron Corp.www.chevron.com Cielo Wind Power 512-440-0305 www.cielowind.com
Entergy512- 487-3900 800-368-3749 www.entergy-texas.com
Georgetown Utilites Systems512-930-3640 gus.georgetown.org
Green Mountain Energy866-301-3120 www.greenmountainenergy.com
Meridian Solar512-448-0055 www.meridiansolar.com
Pedernales Electric Cooperative512-219-2602 888-554-4732 www.pec.coop
San Marcos Electric Utility512-393-8333 www.ci.san-marcos.tx.us
TXU Electric888-399-5501 www.txu.com
Texas Gas Service800-700-2443 www.texasgasservice.com
Texas Solar Power Company512-459-9494 866-459-9494 www.txspc.com
Residential Trash and Recycling
The following organization offers curbside trash, recycling and yard trimmings collection, and operates a drop-off location for household hazardous waste, electronics and appliances:
Austin Resource RecoverySet up new service: 512-494-9400 General inquiries: 3-1-1 or 512-974-2000 austinrecycles.com
Residential Telephone Service
The following companies offer a local calling plan or a comparable alternative in the Austin area:
MCI WorldcomResidential sales: 800-950-5555 www.mci.com
AT&TNew service: 888-294-8433 www.att.com
Time Warner Cable512-485-5555 www.timewarneraustin.com
Grande Communications512-220-4600 www.grandecom.com
Austin Water Utility512-972-0000 austintexas.gov/department/water
Internet Service Providers
In a tech town like Austin, there’s no shortage of Internet resources. The following are located in Austin and provide dialup or high-speed Internet access to the Austin area. Refer to individual web sites for current rates, or call the number listed.
AOL Broadband, Earth Link High-Speed Online, Road Runner High Speed Online, STIC.net, Time Warner Cable512-485-6000 800-418-8848 Outside Austin www.timewarneraustin.com
Cox CommunicationsHigh Speed Internet 866-298-1514 www.connectutilities.com
AT&T Yahoo! DSL877-722-3755 www.att.yahoo.com
PrismNet, Inc.512-821-2991 877-803-5634 www.prismnet.com
Onramp Access512-322-9200 www.onr.com
Time Warner Cable512-485-5555 www.timewarnercable.com/texas/
Dish Network512-870-8221 www.dish.com
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